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Delivery Information


We offer four types of delivery (Small Parcel, Small Standard, Standard, Deluxe) determined by the products in your order. A product’s delivery type is displayed under the "Stock Status" information on each product page online. Delivery charges are determined by your delivery destination and are charged per order. Multiple–product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order. Also, products delivered separately may be sent via the delivery type of that product rather than the overall order. Please provide a street address for delivery — we cannot ship to PO Boxes. NOTE: In some areas, we are unable to provide our full Deluxe service.



4 Types of Delivery


1. Small Parcel

Small items (e.g. bed linen, cushions, tableware) will be delivered via our freight partner. If no–one is available to sign for the delivery, a card outlining alternative arrangements will be left. Some items may require assembly, please refer to the product’s information page on our website for details. For in-stock items, your order will be shipped according to the following timetable:


Destination Standard Delivery Times
Sydney, Melbourne & Brisbane Metro 2-3 business days
Regional NSW, VIC, QLD & ACT 3-5 business days
WA, Tas Metro & All Other Regional and Country Locations excl. NT 5-7 business days
All other delivery destinations 12-14 business days

(NOTE: All transit times listed above are a guide only and are not guaranteed)


Unable to receive your order in person?

If you would like to request to have the item left if no one is available to sign for the delivery, you can select to authorise the delivery agent to leave your parcel unattended on the Delivery page during the check–out process. The criteria are that the delivery location must be a safe and secure location protected from the elements and away from public view, the location cannot be a shared entrance or common space. If delivery location does not meet these criteria then a card will be left if no one is available to sign. If you do not select this option, a card outlining alternative arrangements will be left if no one is available to sign for the delivery. The driver will take a photo of the delivery location to document its location.


2. Small Standard

Small furniture and larger homeware items are delivered by our home-delivery partner. This service will bring your items into your room of choice. Following placement of your order, you will be contacted via text message to confirm your order has been received, along with a prompt to select your preferred delivery day from the dates offered. For in-stock items, the text message to select your booking date from the dates offered will typically be sent within 2 hours of order placement (however please allow up to 1 day to receive this text). Please refer to the Delivery Table below for your estimated delivery timeframe. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your experience. Some items may require assembly, please refer to the product’s information page on our website for details.


3. Standard

Larger furniture and homeware items are delivered to your home by our home-delivery partner. This service will bring your items into your room of choice. Following placement of your order, you will be contacted via text message to confirm your order has been received, along with a prompt to select your preferred delivery day from the dates offered. For in-stock items, the text message to select your booking date from the dates offered will typically be sent within 2 hours of order placement (however please allow up to 1 day to receive this text). Please refer to the Delivery Table below for your estimated delivery timeframe. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your experience. Some items may require assembly, please refer to the product’s information page on our website for details.


4. Deluxe

For Deluxe delivery items, we employ a more specialised delivery service, except in select country and remote locations as designated in our Delivery Charge Tables. Your furniture may arrive pre-assembled and have been repackaged for safe transit. Items are carefully carried into the room of your choice, unpacked, fully assembled and all packaging is removed from your home and responsibly recycled wherever possible. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach bedheads to existing bed frames, install lighting or other electronic equipment. Following placement of your order, you will be contacted via text message to confirm your order has been received, and to select your preferred delivery day from the dates offered. For in-stock items, the text message to select your booking date from the dates offered will typically be sent within 2 hours of order placement (however please allow up to 1 day to receive this text). Please refer to the Delivery Table below for your estimated delivery timeframe. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your experience.
For more details, see the Delivery Charge Tables below, or contact us.


Small Standard, Standard & Deluxe Delivery Times

Please refer to the Extended Transit Time Postcodes Table for locations which require extended time for your delivery.


Destination Standard Delivery Times
Sydney Metro 3-5 business days
Melbourne & Brisbane Metro 7-10 business days
Regional & Country excl. WA, Tas, NT, North Qld 7-10 business days
Tas, WA, NT, North Qld 12-14 business days


Shipping Rates & Locations


Deluxe delivery is not available to all areas. If shipping is available to your postcode, you will receive an estimated cost upon entering your information. If we are unable to deliver or restrictions apply, you will receive a clarifying message.


Delivery Charges


Delivery charges are determined by your delivery destination and type of delivery and are charged per order, as follows:

New South Wales
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $15.95 $21.95 $54.95 $79.95 $89.95 $119.95 $159.95 $194.95
Sydney
Regional $21.95 $31.95 $99.95 $159.95 $169.95 $214.95 $239.95 $324.95
Outer Sydney &
Regional NSW
Country $29.95 $39.95 $184.95 $244.95 $284.95 $339.95 $349.95 $399.95
Country NSW

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Australian Capital Territory
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Regional $21.95 $31.95 $104.95 $179.95 $169.95 $214.95 $249.95 $379.95

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Victoria
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $17.95 $25.95 $59.95 $84.95 $109.95 $134.95 $194.95 $254.95
Melbourne
Regional $22.95 $39.95 $109.95 $174.95 $179.95 $239.95 $254.95 $349.95
Outer Melbourne
& Regional VIC
Country $34.95 $44.95 $194.95 $249.95 $324.95 $379.95 $384.95 $464.95
Country VIC

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Queensland
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $17.95 $25.95 $59.95 $84.95 $109.95 $134.95 $194.95 $254.95
Brisbane &
Gold Coast
Regional $26.95 $36.95 $109.95 $174.95 $179.95 $239.95 $254.95 $349.95
Regional QLD
Country $44.95 $69.95 $194.95 $249.95 $324.95 $379.95 $384.95 $464.95
Country QLD

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

South Australia
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $17.95 $29.95 $69.95 $94.95 $114.95 $139.95 $199.95 $269.95
Adelaide
Country $34.95 $59.95 $194.95 $254.95 $324.95 $379.95 $389.95 $469.95
Country SA

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Western Australia
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $21.95 $36.95 $74.95 $99.95 $139.95 $179.95 $214.95 $319.95
Perth
Regional $39.95 $54.95 $134.95 $184.95 $214.95 $274.95 $299.95 $409.95
Outer Perth &
Regional WA
Country $49.95 $84.95 $229.95 $289.95 $379.95 $429.95 $439.95 $489.95
Country WA

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Northern Territory
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $44.95 $54.95 n/a n/a n/a n/a n/a n/a
Darwin
Country $59.95 $84.95 n/a n/a n/a n/a n/a n/a
Country NT
Tasmania
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Products - Deluxe Service Unavailable
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $34.95 $54.95 $134.95 $179.95 $179.95 $269.95 $234.95 $324.95
Hobart
Country $44.95 $84.95 $214.95 $254.95 $324.95 $374.95 $384.95 $434.95
Country TAS

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.


Take it Home Today


Some furniture and bulkier items are stocked in our stores for immediate pick up. No delivery charges apply. To learn more, please call or visit your local store.


Click & Collect


Some of our stores offer Click & Collect in-store pick-up options. To find out whether an item is eligible for you to collect at a store, check the product’s information page on our website. After you choose the item’s colour and/or size, you’ll be able to select a store for Click & Collect if the item is available. No delivery charges apply.


Stock on Order


We will ship any out-of-stock items you may have ordered as soon as they are back in stock. The “stock status” date indicated online at your time of purchase should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email.


Prices


All prices quoted online include GST. All prices quoted online exclude delivery charges.


International Orders


Delivery is only available within Australia at this time. Only customers with an Australian delivery address can purchase from this website. For orders outside Australia please visit westelm.com


Additional Questions


Feel free to get in touch, we’ll be happy to help:
Phone: Toll Free at 1800 239 516 (7 days a week, 8am to 9pm AEST)


Small Standard, Standard + Deluxe Home Delivery extended transit time postcodes



For delivery of large furniture pieces and certain other oversized items we employ the specialised service of our home delivery freight partner.


In some areas, for Small Standard, Standard and Deluxe delivery orders, deliveries will require an additional 4-6 weeks to be completed. For those areas, please reference the below postcode table.


If you have any questions, please contact us.


NSW & ACT 2311-2312, 2314-2327, 2329, 2331, 2333-2347, 2350-2361, 2365, 2369-2372, 2379-2382, 2386-2388, 2390, 2395-2406, 2408-2411, 2415, 2420-2431, 2439-2441, 2443-2450, 2452-2456, 2460, 2462-2466, 2469-2490, 2533-2541, 2545-2546, 2548-2551, 2582-2588, 2590, 2594, 2622, 2624-2633, 2640-2653, 2655-2656, 2658-2661, 2663, 2665-2666, 2668-2669, 2671-2672, 2675, 2678, 2680-2681, 2700-2703, 2705-2707, 2710-2717, 2720-2722, 2725-2727, 2729-2739, 2791-2794, 2803-2810, 2818, 2820-2821, 2823-2836, 2838-2840, 2842-2844, 2852, 2864-2871, 2873-2880
VIC 3241-3243, 3249-3251, 3254, 3260, 3264-3267, 3271-3274, 3287, 3289, 3293-3294, 3300-3302, 3309-3312, 3314-3315, 3317, 3374-3375, 3377-3381, 3384-3385, 3387-3388, 3390-3393, 3395-3396, 3400-3401, 3407, 3409, 3412-3415, 3418-3420, 3423-3424, 3465, 3467-3469, 3472, 3475, 3477-3478, 3480, 3482-3483, 3485, 3487-3488, 3517-3518, 3520-3523, 3525, 3527, 3529-3531, 3533, 3537, 3540, 3542, 3544, 3559, 3561-3568, 3570-3573, 3575-3576, 3579-3581, 3583-3586, 3588-3591, 3594-3597, 3735, 3737-3741, 3744, 3825, 3831-3833, 3835, 3840, 3842, 3844, 3847, 3850-3852, 3854, 3856-3860, 3862, 3864-3865, 3869-3871, 3873-3875, 3878, 3880, 3882, 3885-3893, 3895-3896, 3898, 3900, 3902-3904, 3909, 3953-3954, 3956-3960, 3962, 3964-3967, 3971
QLD 4357, 4372-4378, 4380-4385, 4387-4388, 4390, 4403-4408, 4410-4413, 4415-4416, 4418, 4421-4424, 4600-4601, 4605-4606, 4608, 4610-4615, 4620-4621, 4625-4627, 4630, 4650, 4655, 4659-4660, 4662, 4670-4671, 4673-4674, 4676-4678, 4680, 4694-4695, 4697, 4699-4707, 4709-4723, 4737-4746, 4750-4751, 4753-4754, 4756-4757, 4798-4800, 4802, 4804-4818, 4820-4822, 4849-4850, 4852, 4854-4861, 4865, 4868-4873, 4877-4888
SA 5259-5273, 5275-5280, 5290-5291, 5301-5304, 5331-5333, 5340-5346, 5417, 5420-5422, 5431-5434, 5440, 5480-5483, 5485, 5490-5491, 5493, 5495, 5550, 5552, 5554-5556, 5558, 5560, 5570-5573, 5575-5577, 5580-5583, 5600, 5608, 5700, 5710
WA 6041-6044, 6304, 6306, 6308-6309, 6311-6313, 6335-6336, 6341, 6343, 6350-6353, 6355, 6357-6359, 6361, 6363, 6365, 6367-6370, 6372-6373, 6375, 6383-6386, 6391-6392, 6401, 6403, 6405, 6407, 6409-6415, 6418-6428, 6460-6463, 6465-6468, 6470, 6472-6473, 6475-6477, 6479-6480, 6484-6485, 6487-6490, 6502, 6505-6507, 6509-6519, 6521-6522, 6525, 6528, 6566, 6568-6569, 6571-6572, 6574-6575, 6603, 6605-6606, 6608-6609, 6612-6614, 6616, 6620, 6623, 6625, 6627-6628
TAS No Deluxe or Room of Choice Delivery. Front Door Delivery Only.
NT Parcel Delivery Only.