Flowing Lines Carved Wool Rug

We offer four types of delivery (Small Parcel, Small Standard, Standard, Deluxe) determined by the items in your order. An item's delivery type is displayed under the "Stock Status" information on each product page online. Delivery charges are calculated by destination and are charged per order. Multiple–product orders are charged according to the product with the highest delivery type. To view the overall cost of your delivery, please add all items to your shopping cart and ensure your delivery postcode is correct.

Customise your delivery! If you’d like to save on shipping, you may be able to change your Deluxe delivery to a lower priced Small Standard or Standard. Alternatively, you may also be able to upgrade your Small Standard or Standard delivery to experience our full Deluxe service. Either way, look for the option and your item/s eligibility at checkout.

Sometimes products may arrive separately but you will only be charged one delivery fee per order. Also, products delivered separately may be sent via the delivery type of that product rather than the overall order. Please provide a street address for delivery — we cannot ship to PO Boxes. NOTE: In some areas, we are unable to provide our full Deluxe service.

For further details, visit our Delivery Information Page.

RETURNS

We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priorities and we hope that you are happy with your purchases. However, if you have any problems with a purchase, please visit our Returns Policy Page for detailed information on how to initiate a return, applicable timelines, and eligibility requirements.

CARE

Vacuum regularly on a low power setting to prevent debris from settling into the fibre roots. Use a vacuum cleaner without a beater brush as it may cause damage. For best results, vacuum from different directions, making several passes over the area. Remove spills immediately. If liquid, blot with a clean, un-dyed cloth by pressing firmly around the spill to absorb as much as possible. For hard-to-remove stains, professional rug cleaning is recommended.

To protect your investment, use a rug pad. A rug pad provides traction between the rug and floor to prevent slipping, keeps the rug smooth and flat, and prevents colour transfer. We also recommend avoiding direct and continuous exposure to sunlight and using rug protectors under the legs of heavy furniture to avoid flattening. Do not pull loose ends. Instead, clip them with scissors to remove.

Rotate or reposition your rug and/or rug pad every 3 months. Rotating your rug will promote even surface wear, extending its life and decreasing the likelihood of the rug pad or exposed rug back adhering to the floor surface where they are placed. Store your rug by rolling it front side out and wrapping in cloth for protection. Do not fold or store rug in an airtight plastic bag. Place it in a dry, well-ventilated area.