Delivery

DELIVERY INFORMATION

We offer three types of delivery, determined by the products in your order. A products delivery type is displayed under the "Stock Status" information on each product page online.

(Note: Multiple-product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order.)

Please provide a street address for delivery – we cannot ship to PO Boxes.

3 TYPES OF DELIVERY

1. Small Parcel

Small items (e.g. bed linens, cushions, tableware) will be delivered via Australia Post or our freight partner. All orders must be signed for on delivery; if no one is available to sign for the delivery, a card outlining alternative arrangements will be left.

2. Standard

Small furniture and larger homeware items are delivered to your door by our freight partner. All orders must be signed for on delivery; if no one is available to sign for the delivery, a card will be left and delivery will be re-attempted another day.

3. Deluxe    (items shipping with this method will feature this symbol)

For large furniture pieces and certain other oversized items we employ the specialist services of our freight partner. You will be contacted by phone to arrange a suitable time for receiving your delivery. Please allow up to 7-10 days from your date of order (of in-stock items) to receive this call. Your furniture is pre-assembled and pre-inspected before it leaves the warehouse, repackaged for safe transit, carefully carried into the room of your choice, unpacked, fully assembled (if required) and all packaging is removed. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach headboards to existing bed frames, install lighting or other electronic equipment.

NOTE: We are unable to provide our full Deluxe service to some areas. For more details, see the Delivery Charge Tables below, or contact us.

DELIVERY CHARGES

Delivery charges are determined by your delivery destination and type of delivery and are charged per order, as follows:

New South Wales & Australian Capital Territory
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $14.95 $39.95 $154.95 $104.95
Sydney
Regional $19.95 $69.95 $199.95 $149.95
Outer Sydney & ACT; Regional NSW
Local Country $24.95 $89.95 $299.95 $249.95
Country NSW
Remote $34.95 $119.95 Deluxe Unavailable $279.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



Victoria
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $16.95 $49.95 $179.95 $129.95
Melbourne
Regional $22.95 $79.95 $229.95 $179.95
Outer Melbourne; Regional VIC
Local Country $29.95 $119.95 $349.95 $299.95
Country VIC
Remote $39.95 $199.95 Deluxe Unavailable $379.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



Queensland
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $16.95 $59.95 $189.95 $139.95
Brisbane
Regional $24.95 $89.95 $229.95 $179.95
Outer Brisbane, Gold Coast
Local Country $34.95 $139.95 Deluxe Unavailable $339.95
Country QLD, Cairns (4870)
Remote $39.95 $299.95 Deluxe Unavailable $449.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



South Australia
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $16.95 $59.95 $199.95 $149.95
Adelaide
Local Country $29.95 $139.95 Deluxe Unavailable $319.95
Country SA
Remote $39.95 $299.95 Deluxe Unavailable $449.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



Western Australia
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $19.95 $74.95 $249.95 $199.95
Perth
Regional $29.95 $124.95 $349.95 $299.95
Outer Perth
Local Country $39.95 $259.95 Deluxe Unavailable $399.95
Country WA
Remote $49.95 $279.95 Deluxe Unavailable $549.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



Northern Territory
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $39.95 $259.95 Deluxe Unavailable $349.95
Darwin
Regional $44.95 $259.95 Deluxe Unavailable $399.95
Outer Darwin
Local Country $54.95 $279.95 Deluxe Unavailable $449.95
Country NT
Remote $79.95 $279.95 Deluxe Unavailable $629.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



Tasmania
Delivery Destination Small Parcel

(price per order)
Standard

(price per order)
Deluxe Service - when available

(price per order)
If Deluxe Service Unavailable

(price per order)
Metro $39.95 $259.95 Deluxe Unavailable $349.95
Launceston, Hobart
Local Country $54.95 $279.95 Deluxe Unavailable $399.95
All Other Areas

Note: We are unable to provide our full Deluxe service to some areas. To view post codes that are unavailable for Deluxe delivery click here.



DELIVERY TIMES FOR “SMALL PARCEL” & “STANDARD” ORDERS

Once your order has been fulfilled at our Distribution Centre (for in-stock items allow up to 3 working days for Small Parcel and up to 6 working days for Standard items to receive your Order Fulfillment email), it will ship to you according to the following timetable:

DESTINATION TRANSIT TIME

Sydney, Melbourne & Brisbane Metro 1-3 business days
Regional NSW, VIC & QLD; ACT 2-4 business days
Country NSW, VIC & QLD; SA 3-7 business days
TAS, WA, NT, North QLD 7-10 business days

(NOTE: All transit times listed above are a guide only and are not guaranteed)

DELIVERY TIMES FOR “DELUXE” ORDERS

Once your order has been received (you will get an email notification), our freight partner will phone you to arrange a suitable time for delivery. Please allow up to 7-10 days from your date of order (of in-stock items) to receive this phone call. You will then have your confirmed date for delivery. Note: for out-of-stock items, you will receive a call only once your item is back in stock at our Distribution Centre.

TAKE IT HOME TODAY

Some furniture and bulkier items are stocked in our stores for immediate pick up. No delivery charges apply. To learn more, please call or visit your local store.

STOCK ON ORDER

We will ship any out-of-stock items you may have ordered as soon as they are back in stock. The “stock status” date indicated online at your time of purchase should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email.

PRICES

All prices quoted online include GST. All prices quoted online exclude shipping and delivery charges.

INTERNATIONAL ORDERS

Delivery is only available within Australia at this time. Only customers with an Australian billing address can purchase from this website. For orders outside Australia please visit westelm.com

ADDITIONAL QUESTIONS?

Feel free to get in touch, we’ll be happy to help:

Phone: Toll Free at 1800 239 516 (7 days a week, 8am to 9pm AEST)

Email: customerservice@westelm.com.au

DELUXE DELIVERY - POSTCODE EXCLUSIONS

For delivery of large furniture pieces and certain other oversized items we employ the specialist services of our freight partner. You will be contacted by phone to arrange a suitable time for receiving your delivery.

In some areas, we are unable to provide our full Deluxe service due to freight restrictions. Our Deluxe delivery service is unavailable in the following postcodes.

Your item/s will be delivered to your front door at your specified time, but will not be unpacked, assembled or have the packaging removed. Your delivery charge will be reduced by $50 from the Deluxe delivery service charge to reflect the difference in service as reflected in the rate table. If you have any questions, please contact us.

NSW & ACT 0200, 2083, 2123, 2266, 2311-2315, 2318-2321, 2323, 2325-2484, 2487-2499, 2520, 2531-2554, 2557, 2571-2599, 2611, 2616, 2621-2744, 2751, 2754-2758, 2775, 2778-2779, 2784-2899, 2901, 2915-2999
VIC 3091-3092, 3139, 3154, 3157-3160, 3211, 3221-3336, 3339-3349, 3351-3354, 3357-3551, 3555-3629, 3631-3750, 3754-3784, 3790-3799, 3806-3809, 3812-3930, 3933-3974, 3978-3999
QLD 4023-4028, 4183-4204, 4232-4299, 4307-4351, 4354-4499, 4505-4507, 4510-4557, 4580-4999
SA 5071, 5118-5120, 5134-5139, 5141-5149, 5151-5153, 5155, 5170-5949, 5951-5999
WA 6034-6035, 6042-6049, 6081-6089, 6124-6146, 6161, 6170-6171, 6177-6179, 6181-6229, 6231, 6256-6529, 6532-6830, 6833-6848, 6850-6900, 6902-6903, 6906, 6908-6909, 6912, 6917-6917, 6922, 6925, 6927-6930, 6952, 6962, 6966, 6968, 6971-6978, 6988-6989, 6991, 6988-6989, 6991
TAS No Deluxe Delivery Service
NT No Deluxe Delivery Service